Frequently Asked Questions
We understand that starting mental health care can bring up many questions. This FAQ section is here to help you feel informed and comfortable. Whether you're wondering about appointments, services, or what to expect in a session, you'll find clear answers below.
If you don’t see your question here, feel free to contact us—we’re happy to help.
General
Q: What types of patients do you see?
A: We welcome adolescents, adults, and families seeking support for mental health concerns such as anxiety, depression, ADHD, PTSD, and more.
Q: Do you accept insurance?
A: Yes, we accept a variety of insurance plans. Please contact us or visit our About page for a current list of accepted providers.
Q: Do you offer virtual appointments?
A: Yes, we offer secure telehealth appointments for both evaluations and follow-ups, so you can receive care from the comfort of your home.
Q: How do I make an appointment?
A: You can request an appointment by calling our office or using our online booking form. Our staff will assist you in scheduling your first visit.
Q: Where does Wellbeing Clinic provide telehealth services?
A: Wellbeing Clinic currently offers telehealth services to patients located in New York and New Jersey. Services in California will be available soon.
Q: What is your cancellation policy?
A: We kindly ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
Q: Do you treat children or adolescents?
A: At this time, we primarily treat adults 18 and older. However, we are expanding our services and may offer care for teens in the near future.
Q: Is telehealth private and secure?
A: Yes, we use HIPAA-compliant platforms that ensure your privacy and security during all telehealth visits.
Consultation & Therapy
Q: What happens during the initial psychiatric evaluation?
A: This first visit involves a comprehensive assessment of your medical history, current symptoms, and goals. It helps us create a tailored treatment plan that works for you.
Q: How often will I need follow-up appointments?
A: Frequency depends on your treatment plan. Medication management typically requires monthly or bi-monthly check-ins to monitor progress and adjust as needed.
Q: Do you provide talk therapy or just medication?
A: We offer both. Brief supportive therapy is available alongside medication management for those who benefit from additional emotional support.
Q: Can I request a specific treatment approach?
A: Absolutely. We value shared decision-making and will work with you to consider your preferences and what fits your lifestyle best.
Q: Can you help if I already have a therapist?
A: Absolutely. We frequently collaborate with therapists to ensure you receive well-rounded, coordinated care. If you already have a therapist, we’re happy to work alongside them.
Q: How long is each session?
A: Initial evaluations typically last 60 minutes. Follow-up appointments for medication management are about 15–20 minutes.
Q: What if I’m not sure I need medication?
A: That’s okay! Our providers will talk with you about your options, and medication is never pushed. Many patients benefit from a combination of lifestyle changes, therapy, and, if appropriate, medication.
Q: What if I need help between appointments?
A: We encourage patients to reach out via our patient portal for non-emergency concerns. If you're experiencing a crisis, we’ll guide you to appropriate immediate care or emergency resources.
